Progressive Elects to Pay Florida Repairer for Short-Pays

From a Press Release from Auto Damage Experts, Inc.

Delray Beach, FL, September 3rd, 2012

On behalf of his company’s customer, Eddie Quintela, Owner and operator of Collision Concepts of Delray Beach, FL, filed an individual lawsuit against Progressive Insurance for the insurer’s short pay of necessary and reasonable charges.

This week Eddie received notice from their corporate legal counsel, Attorney David Weiss, of Pembroke Pines, FL stating Progressive Insurance had elected to provide full payment of $950.00 rather than to have their day in court. The settlement amount represented previously denied labor operations, labor rate differences, paint & materials, and mechanical labor rate vs. body rates as well as attorney fees and litigation costs.

Eddie Quintela, Collision Concepts Owner stated:”Our customer authorized us to file the lawsuit on their behalf due to their insurer’s failure to provide them proper consideration for the rates and allowances which we, as their repairer, deemed to be reasonable and necessary. Our customer is thrilled at the settlement and very appreciative of our efforts to assist them in this ordeal. Our customer has received a high quality repair, our company has been compensated fairly for our efforts and the insurer has paid no more than reasonable and necessary costs. I see it as a win-win-win for all. I just hope we don’t have to go through litigation each time as we too wish to keep insurance costs down, and it would be nice to see Progressive and other insurers avoid the legal costs involved and simply serve the customer properly and thoroughly. I would imagine this would improve their customer satisfaction and retention as well.”

Special thanks to Barrett Smith of Auto Damage Experts, Ray Gunder of Gunder’s Auto Center and Attorney Brent Geohagan for their legal seminar which helped educate us and our attorney on the process and in their ongoing efforts, support and friendship. Making a difference!

Download the full Press Release – click here.

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