PBES Jobber Association Presentation Examines State Farm Parts Ordering Program

From CollisionWeek©

State Farm’s electronic parts ordering initiative was the central focus of a recently held educational event for jobbers in Oklahoma City.

As part of its ongoing “PBES Connect” learning series, the Paint, Body & Equipment Specialists (PBES) presented its latest session, “How Will Your Customers Thrive?” on April 25. The learning series is designed to explore industry issues, including those affecting their collision repair customers.

The April meeting featured a presentation by George Avery, auto estimatics consultant, State Farm Insurance, on the insurer’s electronic parts ordering initiative and a counterpoint by Aaron Schulenburg, executive director, Society Collision Repair Specialists (SCRS).

“This was a great opportunity to hear both sides of the new State Farm parts policy,” said Joe Mattos, chairman, Pro Finishes PLUS. “They presented the reasoning behind their respective positions and the downstream effects they perceived the program would have on the industry. The audience then got the chance to ask about their role in supporting their body shop customers’ response to this new dynamic. It was a rare opportunity; everyone in attendance got something positive out of it.”

“We’re bringing forward the kind of material that makes our PBE distributor audience more rounded on the issues of the day,” said Guy Bargnes, PBES committee chair. “This makes them more of an asset when they go back to their local markets to consult with their collision repair customers. Jobbers and repairers gain a true competitive advantage as a result.”

The Paint, Body & Equipment Specialists (PBES) is a segment of the Automotive Aftermarket Industry Association (AAIA).

PBES has scheduled the next Connect event for July 17-18 at the Hyatt Regency San Antonio, in conjunction with I-CAR meetings. For more information or to register, contact Paul Fiore at paul.fiore@aftermarket.org, or call 301-654-6664.

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