Nebraska Shop Survey Shows 24% of Work is Customer Pay

A study by the Nebraska Auto Body Association revealed that average repair bill for a collision-damaged vehicle was $2,593 during the first quarter of 2012. The association also reported that insurers used policyholder’s reserves to pay for 72 percent of repairs performed by Nebraska collision shops while 24 percent of payments were paid directly by customers.

NABA said the survey showed that OEM parts accounted for 51 percent of parts used to repair collision-damaged vehicles while certified aftermarket parts accounted for 32 percent and recycled parts were used 14 percent of the time. Use of non-certified aftermarket parts and OEM seconds was negligible.

“Survey respondents clearly preferred OEM and certified aftermarket parts,” said NABA director, Norbert Zaenglein. “Quality of parts continues to be a top consideration in the repair of collision damaged vehicles.”

When asked about sales during the first-quarter of 2012 compared to the first quarter of 2011, 50 percent of shops reported no change, eight percent of shops reported an increase, and 42 percent of shops reported a decrease in sales.

Fifty-eight percent of survey respondents reported no DRP affiliations while eight percent participated in one DRP and another 8 percent belonged to two DRPs. Eight percent said they participated in six DRP programs or more.

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