I-CAR Launches Technical Support Portal

From CollisionWeek News

The Inter-Industry Conference on Auto Collision Repair (I-CAR) has launched its Repairability Technical Support Portal for collision repair technical questions and answers. The site is designed to benefit technicians, shop owners, estimators, insurance specialists and field educators.

“This portal represents I-CAR’s direct solution to the need expressed by the industry; improved accessibility to the repair information required to support performance of complete, safe and quality repairs for the ultimate benefit of the consumer,” said John Van Alstyne, CEO & President of I-CAR. “We have created an online resource that brings the OEM and collision repair worlds together for an exciting collaboration that will make more repair critical information available across the industry, contributing to time, resource and cost savings in all aspects of the repair process.”

Among the portal’s highlights:

  • Thousands of pages of OEM Repair information specific to hundreds of vehicle models
  • “Top 10” repair inquiries, plus an extensive searchable database that allows model specific research into the thousands of technical inquiries I-CAR has already addressed over the years
  • The latest industry news and information
  • Quick and important reference materials such as the Airbag and Partial Replacement Matrices
  • And all the content is accessible on-the-go, from a laptop, tablet, smartphone, etc.

A key element of this new service offering is ‘Ask I-CAR’, a new service I-CAR designed to help the industry with repair technical questions. Inquiries can now be submitted online, or via telephone. ‘Ask I-CAR’ features full-time staff dedicated to responding to collision repair inquiries from users.

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