Data Enhancement Gateway DEG

DEG and Remembering March Taylor

SCRS Members,
March Taylor
Seven years ago this month in August of 2007, the Society of Collision Repair Specialists (SCRS) and the collision repair community lost a dear friend and tremendous asset with the untimely passing of March Taylor. Those that were fortunate enough to have been touched by March knew him as a dedicated family man, an innovative shop owner, an experienced master technician, and a selfless and iconic collision industry leader and contributor. He was a fixture within SCRS, the SCRS Board of Directors and a mentor to many of us in our careers and businesses.

March was passionate about addressing inaccurate estimating data and volunteered his time collecting, researching and processing hundreds of database inquiries. He was a technician at heart and was insistent on identifying areas where the data failed to reflect the real world requirements technicians’ face in the repair process. His work was the catalyst and inspiration behind the creation of the Database Enhancement Gateway (DEG), and the concept to have a centralized point for our industry to submit inquiries to.

The DEG (www.degweb.org) is an initiative that was developed to help address collision repair estimates data, through proactive feedback from the collision repair industry to the information providers (IPs) that supply the databases for the various estimating products. The DEG was created, and is equally funded and maintained by SCRS, Alliance of Automotive Service Providers (AASP) and Automotive Service Association (ASA). It is a perfect example of our organization putting membership dollars at work to address real issues in the industry. The DEG has processed more than 7,000 inquiries from the industry, many of which have resulted in changes to the estimating system database, or necessary explanations of how they work.

The process is simple, the shop submits the inquiry to the DEG and the administrator works with the representatives from the IPs to bring the inquiry to resolution. Here are some great recent examples of responsive results from DEG submissions:

  • 7112 – 2004 VW Beetle Left Door Skin
  • 6939 – 2013 VW Beetle Roof Panel
  • 6602 – 2013 Chevrolet Camaro SS Side Body Drip Molding

If you are using electronic estimating systems to itemize your repair process and price your services, it is important to pay attention to the information being used to create the estimate. Talk to your estimating staff about the DEG and visit www.degweb.org to check it out today.

The DEG and all of its successes are dedicated to the memory of our good friend, March Taylor.

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SCRS Examines Repairer Ability to Control Data Flow

Article details ways repairers may be able to manage how “data pumps” access file information

Many repairers are unaware of the breadth of data being extracted from their servers, where it is being extracted from, what settings they could employ to better control the flow of information, or even how that information may be used beyond its intended purpose. For years, the Society of Collision Repair Specialists (SCRS) has alerted its members about the potential risk and liability associated with inadequate control over estimate data and business information.

As one recent example, SCRS was notified of growing concerns relative to the collection of data through participation in the PartsTrader parts procurement program. As the program rolled out across the nation, more questions began to arise when end-users noticed key identifying information from non-State Farm estimate files populating their PartsTrader dashboard. The repairer concern surrounds the amount of non-voluntary information being provided through the data collection process which could offer valuable information surrounding market volume and shop volume, raising further concerns over the potential of violating agreements with non-involved carriers by sharing information with an unrelated third-party.

SCRS researched the issue with PartsTrader and each of the estimating system providers to identify the means and extent in which the data is being accessed and collected; and inquiring if repair facility end-users have options to restrict non-required data from being collected, accessed or shared. As a result of that research, SCRS issued an article outlining the resulting responses from each of the technology organizations. The article concludes that:

  • Technology has increased the ability to communicate information amongst businesses; however, the increase of applications that indiscriminately extract data in the background for unknown or unintended purposes is a concern for repairers who have obligations to protect data generated by their business.
  • There are advancements being made, or already in place, from some estimating system providers which allow collision repair facilities to maintain better control over the data files being exported from the estimating systems to other data collection sources.
  • The solutions and options for each estimating system vary, so it is important to compare capabilities of the software programs relative to features that allow greater control over unwanted data transfer, and to make any necessary profile changes in line with individual business practices.

To read the full article with responses click here.

DEG Helps Increase Labor Time on Rear Panel Assembly

From Aaron Schulenburg, Executive Director, SCRS

If you are looking for examples of how the DEG works, look no further than the inquiry below where the labor time was adjusted from 3.0hrs to 8.9hrs. The shop who sent this is loving the results in comparison to the very minimal effort involved in filing inquiries.

DEG Resolution Notice to Shop

Your inquiry was submitted to CCC by the DEG and we have been able to assist with a resolution. After researching the inquiry and corresponding with your Information Provider, CCC has proposed the resolution listed below which is scheduled to be added to the October 2013 update. If you have any questions regarding this please feel free to contact the DEG at admin@degweb.org.

Estimated UM Release Date: 10/17/2013
Estimated DVD Release Date: 11-2013
MOTOR Publication Fix Date: 01-2014

Proposed Resolution: MOTOR stated:
After reviewing the OEM service information, the estimated work time applied to the Rear Panel Assembly has been adjusted to 8.9 hours from 3.0 hours, with a labor footnote that states, “LABOR: Time is after spare tire panel is removed. Time is after all necessary bolted-on parts are removed.” An estimated refinish time of 2.2 hours has been applied to the Rear Panel Assembly.

According to the “Guide To Estimating,” the following items are not included:
1. Isolate vehicle in separate dedicated aluminum clean room.
2. Set up clean room vacuum in clean room for aluminum extraction.
3. Repair/straighten of collision damage to mating flanges on vehicles.
4. Prime matching flanges on vehicle.
5. Set up fixtures and measure.
6. Applying etch primer.

Once again, we would like to thank you for taking the time to bring this inquiry to our attention and would like you to know that your efforts to help improve the collision estimating data are very much appreciated. We hope you will choose to continue to use www.degweb.org for any inquiries you may have in the future.

The DEG is a not for profit organization and welcomes any donations and contributions. We will use the funds to help the collision industry correct the inaccuracies and deficiencies in the estimating databases. Visit our website to learn more and to donate.

The Database Enhancement Gateway Works for You

Want to see the impact collision repair associations like the GCIA have on issues facing our industry?

Look no further than using the DEG as an example. Funded by membership dollars, the DEG gives direct evidence of how associations work to address inaccuracies that can lead to more accurate reimbursement. Here are two recent examples of the types of inquiries the DEG addresses. Think about the fact that these are 2007 vehicles. How many times have these items been performed in the last 6 years?

6141 – 2007 Nissan Altima, Cowl Vent Panel
6168 – 2007 Cadillac Escalade, Liftgate Wiper Arm

If you want to support the DEG, or learn more about it, please visit www.degweb.org. You can also meet the DEG administrator, Art Harris, at the 2013 SEMA Show in booth 11186 in the North Hall.

DEG Received 1,300 Inquiries in 2012

DEG Received 1,300 Inquiries in 2012, Up 30%, Expects More than 1,500 in 2013

From Autobody News

In 2012, the Database Enhancement Gateway (DEG) received more than 1,300 inquiries, an increase of approximately 30% from the previous two years, DEG Administrator Arthur Harris reported. This year, DEG expects to receive more than 1,500 inquiries.

The DEG was built to help address individual estimating database issues on specific vehicles. As a free service, those who use estimate systems may submit inquiries to the DEG when they encounter questions or concerns relative to estimating data. The DEG acts as a go-between for shops and information providers—CCC, Mitchell and Audatex—to improve the quality and accuracy of the data used to generate collision repair estimates and to provide feedback to information providers.

Read the full article: DEG Received 1,300 Inquiries in 2012

DEG Inquiries – They Work

This is a great example of how the Database Enhancement Gateway (DEG) empowers our industry, our technicians, and our businesses to help improve the labor times we work with. This inquiry was submitted by a technician’s helper who had never used the DEG, or submitted an inquiry before. It was submitted to CCC on a Friday, and the shop had an answer by Tuesday of the following week. This just goes to show how effective the communication is, and how easy the process is even for those without previous experience.  The DEG response/resolution follows:

From: “Arthur Harris” <admin@degweb.org>
Date: May 15, 2013, 1:26:09 PM PDT
To: <dainguyen1217@gmail.com>
Subject: DEG Inquiry Number 5800 – Resolved

Dai Nguyen,

Your inquiry was submitted to CCC by the DEG and we have been able to assist with a resolution. After researching the inquiry and corresponding with your Information Provider, CCC has proposed the resolution listed below which is scheduled to be added to the June 2013 update. If you have any questions regarding this please feel free to contact the DEG at admin@degweb.org.

Estimated UM Release Date: 06/03/2013

Estimated DVD Release Date: 06-2013

MOTOR Publication Fix Date: 07-2013

Proposed Resolution: MOTOR stated:

After review, the Quarter Panel group has been updated with the following changes:

1. The estimated work time applied to the Quarter Panel (right) has been updated to19.5 hours from 15.5 hours.

2. The estimated work time applied to the Quarter Panel (left) has been updated to 20.0 hours from 16.0 hours.

3. A footnote has been applied to the Quarter Panel that states, “LABOR: Time is for complete replacement, for sectioning, see SECTIONING OPERATIONS.”

4. The estimated work time applied to the ”Section quarter panel” operation for the right side has been updated to 18.5 hours from 12.0 hours.

5. The estimated work time applied to the ”Section quarter panel” operation for the left side had been updated to 19.0 hours from 13.0 hours.

6. A footnote has been applied to the “Section quarter panel” operation in the headnotes that states, “LABOR: Time is for procedure as outlined in OEM service manual.”

Once again, we would like to thank you for taking the time to bring this inquiry to our attention and would like you to know that your efforts to help improve the collision estimating data are very much appreciated. We hope you will choose to continue to use www.degweb.org for any inquiries you may have in the future.

The DEG is a not for profit organization and welcomes any donations and contributions. We will use the funds to help the collision industry correct the inaccuracies and deficiencies in the estimating databases. Please click the link below to be taken to a secure PayPal checkout area. Thank you.