Collision Shop Management Systems

SCRS Education Committee Presents Video on Energy Flow Through Vehicle Structures

Prosser, Washington, July 6, 2016 – In April 2016, the Society of Collision Repair Specialists (SCRS) held an open board meeting in Seattle, WA which included a presentation from the SCRS Education Committee led by committee chairman Kye Yeung. The topic of the presentation focused on the flow of energy through the modern vehicle. The video below summarizes the presentation highlights, demonstrating how the vehicle structure acts in a collision, the transfer of energy, the steps of analyzing damage caused by such energy transfer and defining a repair plan.

View the video below:

“One of the objectives for our Education Committee is to help develop material that educates our membership – and the industry at large – on technical aspects that can improve their business both short term and long term,” shared SCRS Chairman Andy Dingman. “Presentations such as the one in April and the subsequent video are developed with the hope that repairers can use them in their business to expand understanding of the steps we must take to restore our customers’ vehicles.”

Previous presentations and videos can be found on the SCRS YouTube channel Examples of other videos include:

SCRS Education Committee Presents: Windshield Installation and Safety Concerns

SCRS Education Committee Presents: Squeeze-Type Resistance Spot Welding How and Why

SCRS Education Committee Presents: Blueprinting Tools for Collision Estimating

SCRS Edcuation Committee Presents: Full Frame Replacement

SCRS Education Committee Presents: Exploration of Aluminum Repair Techniques

For more information about SCRS, or to join as a member, please visit, call toll free 1-877-841-0660 or email us at


About SCRS: 

Through its direct members and 41 affiliate associations, SCRS is comprised of 6,000 collision repair businesses and 58,500 specialized professionals who work with consumers and insurance companies to repair collision-damaged vehicles. Additional information about SCRS including other news releases is available at the SCRS website: You can e-mail SCRS at the following address:

3rd Quarter Collision Advice Survey “Who Pays For What? Available


FOR MORE INFORMATION: John Yoswick,, (503) 335-0393

Third survey now open, asking ‘who pays for what’ in terms of aluminum repair, other items

The third of Collision Advice’s quarterly “Who Pays For What? surveys is taking place throughout October, asking shops about their billing practices (and insurer payment practices) related to aluminum repair, shop materials (like panel bonding adhesive) and shop (or sublet) services and fees.

“Our previous two surveys earlier this year, looking at refinish and structural repair operations, had great participation and are providing the industry with what I think is the most comprehensive data ever on ‘who pays for what,’” Mike Anderson of Collision Advice said. “This latest one looks at a variety of important topics, so while I’m intrigued to see what we learn about aluminum repair rates, there are also just as many questions in the survey for shops not yet offering aluminum repair.”

Every shop that completes the survey (and provide optional contact information) receives the survey findings at no charge.

Shops can take the survey (during the month of October) by clicking here:

Anderson said the survey, which will take about 15-30 minutes, should be completed by the shop owner, manager or estimator who is most familiar with the shop’s billing practices and the payment practices of the largest national insurers. Each individual shop location (whether a stand-alone business or part of a multi-shop operation) may submit one response to the survey. Each shop’s individual responses are held in the strictest confidence and are not released in any way; only cumulative data is released.

More details about the quarterly “Who Pays for What?” surveys, including the findings of the previous two surveys, are available here (

A 62-page report on the first survey, for example, details shop billing and insurer payment practices related to 26 refinish-related “not-included” items. The most-recently published report focuses on 20 “not-included” repair procedures related to structural/frame and mechanical operations. The results are broken down by insurance company and region. The reports also each include a set of resources shops can use to help put the data to use in their shop.

“The surveys will help shops understand what these operations are, and whether other shops seek and receive compensation for them – or if they truly are ‘the only one,’” Anderson said.

Collision Advice ( is an independent training and consulting firm featuring some of the most respected and experienced experts in the collision repair industry. Mike Anderson and his team offer real-world, cutting edge training and guidance both in the classroom and one-on-one in the shop.


Hertz Introduces HIRS for Repair Shops


PARK RIDGE, N.J., Nov. 4, 2014 /PRNewswire/ — The Hertz Corporation (NYSE: HTZ), the world’s largest general use car rental brand, announces its participation in this year’s Specialty Equipment Market Association (SEMA) trade show. At the show, Hertz will be providing in booth demonstrations of its new web-based portal, HIRS for Repair Shops, and will once again be sponsoring the Society of Collision Repair Specialist’s (SCRS) Repairer Driven Education (RDE) Series and the OEM Collision Repair Technology Summit.

“Hertz is committed to growing its network of neighborhood locations that service the collision repair industry,” said Hertz Senior Vice President, John Holt. “Our new HIRS web portal was developed to assist shops in managing their performance and to provide real time Hertz rental reporting. Hertz’s attendance at SEMA and our sponsorship of SCRS’ RDE educational series will be instrumental in growing the Hertz business, especially in the insurance replacement market, while educating attendees on the products and services Hertz offers to provide customers with the fastest and easiest car rental experience in the industry.”

HIRS for Repair Shops, developed in conjunction with Information Builders, is a web based tool that assists shops in managing their key performance indicators and provides real time rental reporting. The tool will help repair shops reduce in-coming phone calls, give real time access to customizable reporting and manage Hertz rentals all in one place. Set to launch in the first quarter of 2015, shops can demo the product and sign up for service during SEMA at Hertz Booth #11381.

Read the Full Press Release Here


State Farm Ordered to Pay Georgia Woman for Breach of Contract and Bad Faith

State Farm Ordered to Pay Georgia Woman for Breach of Contract and Bad Faith

From BodyShop Business

A Georgia state court has ordered State Farm to pay their policyholder $40,508 after a jury found the insurer had breached its contract and acted in bad faith.

The suit stemmed from the insurer’s denials and underpayment of approximately $4,000 in the costs for repairs being performed by Hernandez Collision Center in Savannah, Ga.; the shop was a witness in the case. The judgment included $5,508 for breach of contract, $5,000 as a bad faith penalty and $30,000 in attorney’s fees for a total verdict of $40,508.

“It’s refreshing to see the results in this case and know that a jury of our peers awarded Mrs. Roberts for the hardship caused by her insurer,” said April Hernandez, AAM of Hernandez Collision. “While Hernandez Collision Center gladly works with all insurers, our responsibility is to our customers to ensure all damages to their vehicle are repaired properly and thoroughly. We feel it is also our professional responsibility and moral obligation to help customers like Mrs. Roberts when they’re treated unfairly. We congratulate Mrs. Roberts on her courage and conviction and are thankful that we could help her in this endeavor.”

Performance Gateway Offers SCRS Members Free Product Trial

As a SCRS Company Member, Performance Gateway will be offering Gateway Scorecard Plus to all interested SCRS collision repair shop members at no cost. They will also be offering a free 3-month trial of Gateway Scorecard Advanced to all interested members. Gateway Scorecard is both a management and marketing tool that allows shops to gain insight regarding key performance metrics measured in near real time. They can also see where they rank against competitors in their state within the same classification (rural, suburban, and urban).

SCRS members can sign up for Gateway Scorecard by visiting:

For more information, visit Performance Gateway’s website at

The Startup Disrupting the Auto Collision Industry

Estify The Startup Disrupting the Auto Collision Industry

Image credit: Photo © Jeff Clark

Estify’s story reads like a success checklist for tech startups. Young, savvy coders see an industry they can disrupt. Their idea wins university contests and scores an $800,000 seed round of funding. They enter an accelerator. They move to sunny California to make their fortunes.

One twist: the industry. Rather than social media or travel or entertainment or fashion, Estify’s founders set out to modernize an antiquated sector–collision repair. “The industry’s really outdated, and to be honest, that’s why we wanted to work with it,” says Jordan Furniss, who founded Estify in 2012 in Provo, Utah, along with fellow Brigham Young University business student Taylor Moss and Arkansas transplant Derek Carr. “A lot of [shops] are family businesses, and some of the stuff they do is just how they’ve always done it.”

Specifically, the trio wanted to address the mind-numbing process of reconciling the actual cost of repair jobs with the estimates the shops submit to customers’ insurance companies. Comparing estimates to costs–part for part, labor hour for labor hour–is a big time suck, says Danny Panduro, vice president of J&L Body and Paint Shop in Los Angeles’ San Fernando Valley. “If our system doesn’t match the insurer’s estimate, it messes up accounting ridiculously,” he says. A big repair job can take two hours to reconcile, and J&L does about 20 estimates a week, in line with industry norms.

Estify Reconcile completes this task automatically, comparing two scanned or PDF estimates line-by-line via algorithm and creating a report, so differences can be quickly addressed. “I upload the PDFs, and literally within five minutes I have a reconciliation,” Panduro says. “It’s gold.”

Estify, now based in the greater Los Angeles area, sells its software to repair shops and adjustors for $99 to $500 a month, depending on how robust a system the shop wants and the number of estimates and reconciliations processed.

Within several weeks of its first big public push last October at an industry trade show, Estify had signed up close to 100 shops and was working through a rapidly growing waiting list. “In this industry, if we ended up with a few thousand customers we would be considered a huge success,” Furniss says. “But we’d like to go beyond that and change how it operates.”