Collision Repair management

OEM Collision Position Statements Added to

Contact: Chris Caris

OEM Collision Position Statements Added to

Major refresh of the popular website gives repairers easier access to key automaker position statements and other important repair information

Dearborn, Mich. – August 11, 2016 – The popular OEM repair information website has been improved and relaunched, now including for the first time automaker position statements on important collision repair issues.

The site, which is operated by a coalition of automakers known as the OEM Collision Repair Roundtable, Inc., was introduced in 2008 in response to collision industry calls for easier access to important OEM collision repair information. Since then, the site has provided repairers a “one-stop” source for that information by offering direct links to the collision and mechanical repair websites of close to 40 automaker brands; and it’s been a hit with the industry, with just under 80,000 visits in 2015, an increase of 70 percent since 2010.

Over the last few years, however, as vehicles—and the materials and technologies used to make them—have become more complex, automakers have released a great deal of additional collision repair information, such as position statements on key repair questions. Repair technicians set on following OEM repair recommendations and procedures, along with the industry associations representing them, have continued to seek out and utilize the new information to help make proper repairs the first time, but it had once again become difficult to find at times.

OEM Roundtable members are hoping the new will help resolve that problem. The site now features a page dedicated specifically to OEM position statements, with common parts- and repair procedure-related topics called out—such as structural parts, salvage airbags, clip repairs, wheel reconditioning and vehicle repair scanning—and each OEM statement in that category listed for easy access.

In addition, most of the OEMs now have their own dedicated page on the site as well, allowing each a place to list their collision repair positions and offer other important repair-related materials. Ford, for instance, in addition to its position statements, has included its F-150 repair instruction sheets, and current and back issues of its On Target collision repair newsletter.

“OEM1Stop has proven to be a tremendous resource for repairers seeking the latest OEM collision and mechanical repair information, but the addition of automaker position statements is something the industry has asked for, and we think it’s an important enhancement that will make the site that much more valuable for shops intent on fixing collision-damaged vehicles right the first time,” said Gary Ledoux, assistant national manager of wholesale parts marketing at American Honda and current chairman of the OEM Roundtable.

New OEM positions and other information will be added to the site as they are made
available, so repairers are urged to check back often. Meanwhile, the OEM Roundtable’s other website——continues to be an easy-to-use resource shops can make available to their customers, offering collision repair basics and other information intended to help guide them through the often challenging and frustrating collision repair process.

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About OEM Collision Repair Roundtable, Inc.
Formed in 1998, OEM Collision Repair Roundtable, Inc., is a non-profit collision repair industry
association composed of representatives from original equipment manufacturer (OEM) vehicle
manufacturers. Member companies include Audi of America, Fiat Chrysler Automobiles US LLC, Ford
Motor Company, General Motors, American Honda Motor Co., Hyundai Motor America, Mazda North
American Operations, Nissan North America, Subaru of America, Toyota Motor Sales, U.S.A.,
Volkswagen of America, Volvo Car USA, LLC and the Alliance of Automobile Manufacturers.

SCRS Releases Bumper Prompt Decision Aid

SCRS Releases Bumper Prompt Decision Aid

Prosser, Washington, December 18, 2015 – The Society of Collision Repair Specialist (SCRS) launched an instructional PDF today to aid in Answering the CCC ONE Bumper Refinish Prompt. Click this link to access the PDF. The decision tree has been developed as a result of frequent and widespread reports of misrepresentation of the refinish process when responding to the system generated question. The CCC One product includes a prompt in their estimating system that inquires, “will the bumper be refinished in a separate procedure from the other panels?”

If the end-user replies “No,” the system will apply overlap deduction on the next refinished panel and will include the bumper cover in the 2.5 clear coat cap. If the end-user replies “Yes,” the system will identify the next refinished panel as the first major panel, without overlap deduction, and the bumper cover refinish labor will not be included in the 2.5 clear coat cap.

If a flex additive is being utilized on plastic/flexible components and a separate clear coat mix is being produced as predominantly recommended by automotive refinish manufacturers, the appropriate response should be “Yes.”

CCCBumper Prompt Decision Tree

The prompt is repeatedly answered inaccurately on insurance appraisals as the “No” selection will result in a lesser estimate value.

Conditions such as the color of the bumper or if the bumper is in the paint booth at the same time as the rest of the vehicle have no bearing on the appropriate response to the prompt.

CCC has provided multiple options for how the estimating system may be configured. The configuration can allow for no prompt, for the prompt to default to “Yes,” or for the prompt to default to “No.”

To know if the end-user selected “No” as a response, the system will identify the line item with a symbol. The symbol (<>) indicates the refinish operation WILL NOT be performed as a separate procedure from the other panels in the estimate. It will appear on the estimate as exampled here:

1. <> Repl Bumper cover (Part Number) (Qty) (Price $) (Labor) (Paint)

SCRS provides this information in hopes that a clearly defined decision making process will alleviate confusion and misuse of a mechanism in the estimating system that has created a great deal of debate in the industry.

Further, the estimating databases are all intended to be used as a GUIDE ONLY – it is important to remember that the auto body professional performing the repair is in the best position to thoroughly inspect, diagnose and identify the methodology and their unique cost of the vehicle damage repair.

For more information on joining as a member of SCRS, and other resources available to the industry, contact our offices via email at, or visit our website at


About SCRS: Through its direct members and 45 affiliate associations, SCRS is comprised of 6,000 collision repair businesses and 58,500 specialized professionals who work with consumers and insurance companies to repair collision-damaged vehicles. Additional information about SCRS including other news releases is available at the SCRS website: You can e-mail SCRS at the following address:

Collision Repair Education Foundation Webinar November 17

coll-ind-foundation-logoThe Collision Repair Education Foundation (CREF), in conjunction with PartTrader, will present a webinar CREF Update: The Next Generation of the Collision Repair Industry on Tuesday, November 17 at noon EST.
In this 45-minute session, you will learn:
-How the Collision Repair Education Foundation is helping the next generation develop the skills for success in the collision industry.
-How the Foundation is helping industry businesses connect with the best, most motivated new employees in their area.
-Plans for growth and continued support of the industry by the Foundation, and how those plans are already being put in place.
Registration for the webinar is available online at

GCIA Makes Donation to Maxwell High School of Technology

2015 Donation to Maxwell School

GCIA members Gregg Goff, Bobby Coombs, and Executive Director Howard Batchelor presenting a $2000 check to Collision Repair instructor Butch Luther of Maxwell High School of Technology. Also present is instructor Sam Melaragno (right end, front row). The funds will help the school purchase tools and supplies.


For the second year in a row, the GCIA used funds it raised from its annual Golf Tournament to make a $2000 donation to Atlanta area Maxwell High School of Technology.  Maxwell offers Auto Collision I & II as well as almost 20 other career paths for young people seeking an education in a trade. Learn more about Maxwell High at their website at

No Fear for GCIA!

No Fear for GCIA!

From Autobody News
by Chasidy Rae Sisk

On Thursday, September 25, members of the Georgia Collision Industry Association (GCIA) gathered at the DoubleTree Hotel in Marietta, GA for a special presentation by Barrett Smith, President of Auto Damage Experts, Inc. Smith discussed the presence of fear in the collision repair industry and how it impacts business decisions in an attempt to educate industry professionals on this rarely mentioned but all-pervasive issue.

Smith’s presentation, entitled “FEAR,” explained how the emotion of fear can be elicited by conditioning. Smith explains, “for decades, many in the collision industry have been paralyzed by fear. Not because the collision industry is full of cowards and scaredy-cats; quite the contrary, the industry is comprised of fearsome competitors with huge egos and a sincere desire to serve their communities. No, reasonable people don’t invest hundreds of thousands and, for some, millions of dollars into a business because they’re scared…no, the fear many shop owners experience is generally due to their lack of knowledge and understanding in matters that are pertinent to their business and the threat by outside interests harming their business by their efforts to undermine and harm repairers who don’t fall in line with their desired manner of conducting business.”

Though the collision repair industry first became involved WITH insurance companies in order to work with them for the consumer’s benefit, this has become an effort to survive despite them, and for some, the fear of being seen as working against insurers has led to working FOR them to ensure the continued survival of their businesses. Smith believes that the majority of repairers are honest, hard-working individuals, but fear of this third-party entity has compelled many to abide by insurers’ demands to avoid conflict. Unfortunately, over time, “the mandates, concessions, discounts and omissions of reasonable and necessary processes becomes greater and great until, one day, the shop wakes up and realizes they have virtually given their business away to the point that they have little profits, huge liabilities, and fear of the future,” Smith states.

Smith went on to explain that fear develops from anxiety and uncertainty about the future, but fears can be reduced with knowledge, tools, conviction, confidence and experience. This process begins with gaining the knowledge to see fear for what it is, determining the best way to confront it, and then defeating it. In order to defeat fear, you must utilize the tools at your disposal, such as viable consulting, your state laws, industry associations, business knowledge and other readily available resources, and by gaining the conviction that you are doing the right things for the right reasons. From there, it’s simply a matter of sticking to these methods in order to gain experience and confidence.

Another tool that Smith strongly encourages shops to use is the Variable Rate Survey (VRS) as a way “for repairers to learn what their true cost of doing business is and to show where they are placed among their peers and competitors. Suggesting that all repairers should be compensated the same, regardless of their level of training, certifications, equipment and capabilities, is at best ludicrous. The only effective way to combat this intent by outside third-parties to lump all repairers together is to have independently ascertained data to dispel, combat and show where your shop lies among others in your market area. I can assure that the cost will be literally pennies on the dollar as far as investment vs. return…but like any “tool”, you must use it, and use it effectively, in order to gain the benefits and ROI.”

Of course, the predicament the collision repair industry finds itself in did not occur overnight. Initially, insurance companies sought out quality repair facilities, but after a while, “insurers began ‘conditioning’ the shops by implementing new policies and procedures,” Smith notes, comparing this to the way the behavior of young elephants is modified by binding their legs with rope until even a simple string can keep them captive. “The elephant could easily break the string but has convinced himself that the restraining force is greater than his own strength. So he gives up in defeat… Just like the baby elephant, repairers have been conditioned over the years to believe they must ‘keep in line’ and can’t depart from it out of fear of reprisal and the fear of being steered from and against… and ultimately, the failure of their business.”

So how can the collision repair industry undo what has been done over so many decades? It begins by understanding what has happened and recognizing that it cannot be cured overnight. For the solution, Smith turns to the Parable of the Boiling Frog – if you place a frog into a pot of boiling water, it will jump out immediately; however, if the frog is placed in water that is slowly heated, it will not recognize the danger until it is too late. Smith believes, “this parable illustrates how people should make themselves aware of gradual change before they suffer the catastrophic consequences. So it goes with the insurance industry in gaining control over the collision repair industry.”
Now, the collision repair industry needs to un-boil the frog, beginning by understanding what is happening and getting out of the pot before it’s too late. Smith lists the following ten steps to un-boiling the frog:

  1. Know there is a better and more profitable way
  2. Know that others have been successful
  3. Know they didn’t accomplish it overnight
  4. Know it takes commitment to be successful
  5. Know that you can take the necessary steps
  6. Know that you must be honest and ethical
  7. Know that you must provide quality repairs
  8. Know that you need the tools for success
  9. Know that it won’t always be easy, but right
  10. Know that if you’re not having fun…you’re likely doing something wrong!

In conclusion, Smith notes, “just as when Toto pulled back the curtain on the Wizard of Oz and saw that he was just a weak old man pulling on a bunch of cables and ropes while speaking into a loud speaker, the fear and unknowing is no longer “All Powerful”. Once one understands that insurance companies are not the “All Powerful” they would like you to believe they are and you learn that Insurers have legal obligations and liabilities, just like you and any other business, and once you know what yours are and what theirs are, it takes a lot of the mystery and unknowing away, and along with it – the fear. If you believe you can’t do it… you’d be right!”

Batchelor was pleased with Smith’s message and believes “everyone understood the need to step out of the box, but some may be unable due to insurer influence. Still, if we can educate one shop on how to address this issue, then we have achieved our goal.”

ABRA Auto Body & Glass to Be Acquired by Private Equity Firm

From BodyShop Business

ABRA Auto Body & Glass and its principal owner, Palladium Equity Partners LLC, have announced a definitive agreement for ABRA to be acquired by affiliates of Hellman & Friedman LLC, along with ABRA’s senior management team.

ABRA’s nationwide network includes 186 company-owned vehicle damage repair centers and 48 franchised centers in 19 states.

“It is with the dedicated work of our employees, the trust of our customers, and the tremendous support of our insurance partners that ABRA has become an iconic name in auto body and glass repair in the three decades since its founding,” said Duane Rouse, president and chief executive officer of ABRA. “Hellman & Friedman brings deep insurance and automotive service industry expertise and an exemplary record of helping companies such as ABRA continue to evolve and grow. We look forward to working together to build on our track record of success.”

“Within the $30 billion collision repair sector ABRA stands out as a highly-respected, exceptionally well-run business,” said Erik Ragatz, managing director of Hellman & Friedman. “Built on a foundation of delivering superior standards for repair quality and customer service, ABRA has become a trusted partner of leading automotive insurers and a reliable source for quality collision repair services across the nation. We see outstanding growth prospects ahead and look forward to partnering with ABRA’s team to continue to execute on their strategic plan.”

Added Luis Zaldivar, managing director of Palladium, “We are proud to have been part of ABRA’s successful growth over the past three years. During our partnership, we worked closely with ABRA’s exceptional management team to enter new markets, accelerate the company’s acquisition program and enhance the company’s industry-leading capabilities. We are confident Hellman & Friedman will be an ideal partner in the next stage of the company’s development.”

The transaction is expected to close in the third quarter of 2014 and is subject to customary conditions.

Harris Williams & Co. acted as adviser to ABRA in connection with the transaction. Greenberg Traurig LLP and Simpson Thacher & Bartlett LLP served as legal advisers to ABRA and Hellman & Friedman, respectively.

State Farm Ordered to Pay Georgia Woman for Breach of Contract and Bad Faith

State Farm Ordered to Pay Georgia Woman for Breach of Contract and Bad Faith

From BodyShop Business

A Georgia state court has ordered State Farm to pay their policyholder $40,508 after a jury found the insurer had breached its contract and acted in bad faith.

The suit stemmed from the insurer’s denials and underpayment of approximately $4,000 in the costs for repairs being performed by Hernandez Collision Center in Savannah, Ga.; the shop was a witness in the case. The judgment included $5,508 for breach of contract, $5,000 as a bad faith penalty and $30,000 in attorney’s fees for a total verdict of $40,508.

“It’s refreshing to see the results in this case and know that a jury of our peers awarded Mrs. Roberts for the hardship caused by her insurer,” said April Hernandez, AAM of Hernandez Collision. “While Hernandez Collision Center gladly works with all insurers, our responsibility is to our customers to ensure all damages to their vehicle are repaired properly and thoroughly. We feel it is also our professional responsibility and moral obligation to help customers like Mrs. Roberts when they’re treated unfairly. We congratulate Mrs. Roberts on her courage and conviction and are thankful that we could help her in this endeavor.”

SCRS Presents Industry Achievement Awards

Society of Collision Repair Specialists (SCRS) recently announced the named recipients of the association’s annual Industry Achievement Awards, which recognize industry professionals who have distinguished themselves through their outstanding efforts and exceptional commitment on behalf of the collision repair industry.

This year’s awards, their recipients, and the achievements being recognized are as follows.

Individual Service Award Recipient: Mike Anderson

Anderson owned Wagonwork Collision Centers in Alexandria, Virginia for over 20 years. Selling the business provided Mike the opportunity to focus his efforts on his true passion: helping collision repairers improve their businesses and-as a result-their lives, through his Collision Advice consulting company. In 2014, Mike spent more than 341 days on the road doing workshops, seminars and onsite consulting.

Non-Individual Service Award Recipient: Collision Repair Education Foundation

This award was created for SCRS to spotlight contributions to the collision repair industry from a corporate or company level. This year the award went to the Collision Repair Education Foundation (CREF), which is tasked to secure donations that support quality collision repair education programs that promote and enhances industry career opportunities. Approximately 60,000 students have been touched by the CREF programs, and close to 2,000 instructors and 1,150 schools support the programs.

Lifetime Achievement Award-Regional Recipient: John Mattos (posthumous)

Mattos was a third-generation automotive refinish supplier. The Pro Finishes PLUS enterprise he owned together with his cousin Joe Mattos, remains a spiritual successor to the paint business started by his grandfather in 1928, a tradition passed down to his father and uncle and most recently to John and Joe.

While John was generous with his technical and refinish product knowledge, it is his work with the Washington Metropolitan Auto Body Association (WMABA) from its inception in 1967 to the present for which he is fondly remembered.

Lifetime Achievement Award-Individual Recipient: Gary Wano, Jr.

The Lifetime Achievement Award is SCRS’ truest mark of distinction, and a rare recognition dispensed only ten times in the over three decades of the Society’s existence. This year the special honor went to Gary Wano, Jr., owner of G.W. & Son Auto Body Shop in Oklahoma City, Oklahoma.

“The Lifetime Achievement Award is a symbol of the most exemplary among us, and Gary Wano certainly fits the description,” said Jeff Hendler who presented the award to Wano. “He never hesitates to assist those who need it, and has a knack for bringing out the best in someone, whether they’re close to home or half way around the world. This award speaks volumes of his integrity and unselfishness, and as much as it is an honor for Gary to receive the award, nothing could top the honor I felt presenting it to him.”

Women’s Industry Network 2014 Educational Conference Program Announced

The Women’s Industry Network (WIN) Conference Committee announced that this year’s Conference attendees will “Power Up” to be the best they can be. This year’s event is scheduled for May 5-7, 2014 at the Paradise Point Resort & Spa in San Diego, Calif.

The Conference will kick off with featured keynote speaker Dr. Verna Cornelia Price, who will present “The Power of You!” a message of personal and professional understanding and empowerment. Colette Carlson, next up, will share her engaging message, The Hard, Cold Truth – Working Hard Isn’t Working. The program also features Bridging the Generational Gap, The Increasingly Interconnected APD Ecosystem, and Keys to Success. Additional workshop sessions over the non-stop two and a half day Conference include The Green Revolution, Mastering the Muck of Your Technology, and Truth About Negotiation: A$K and You Shall Succeed.

The latest information from WIN and the Conference Committee is available online – click here.

Ford’s big aluminum show-and-tell

Ford engineer Gerry Bonanni says the construction of the 2015 aluminum F-150 will allow easier repairs. “The advantage to the technician and body shop is they have repair options they would not have had.”

By Bradford Wernle

NADA pitch aims to reassure dealers on repair issues

It wasn’t your typical convention display: a color-coded body-in-white cutaway of the Ford F-150 pickup that looked like an oversized Fisher-Price toy.

But Ford Motor Co. was using the toy store approach to make a serious point to dealers: The economics of an aluminum truck – both the repair costs for the customer and the body shop operations for the dealer – make sense.

“We’ve made a lot of really significant changes for repairability,” Jim Farley, Ford global vice president of marketing, sales, service and Lincoln, said at the National Automobile Dealers Association convention here. “They will help save a lot of labor costs.”

For those with an engineering bent, the display provided a fascinating first look at how construction and repair of the nation’s top-selling vehicle will change with the aluminum redesign.

Read the full article at